Refund Policy

This policy applies to paid Daily Cashbook subscriptions provided by OYALINKUP LIMITED. It should be read with our Terms of Use.

Daily Cashbook includes a 14-day free trial. You are not charged during the trial.

• Daily Cashbook payments do not renew automatically.
• You choose when to buy another fixed access period.
• New access time is added after any time you already have.
• Your paid access continues until its displayed expiry date.

The subscription page always shows the amount and access period before you authorise a payment.

We will review refund requests involving:

• A duplicate charge for the same subscription period
• An incorrect amount charged by OyaLinkup or our payment processor
• A successful charge where paid access was not provided because of a verified technical error
• An unauthorised or unexpected duplicate payment
• A confirmed reversal, chargeback, or other payment correction that requires the associated access period to be adjusted
• Any other circumstance where a refund is required by applicable Nigerian law

Change-of-mind requests and unused time in an active billing period are generally not refunded or prorated, except where required by law.

A debit alert does not always mean a payment was successfully received. Failed or reversed transactions may be returned automatically by your bank or payment provider. We will work with Paystack to investigate a payment that remains unresolved.

Do not make a second payment until you have checked the payment status in Daily Cashbook.

If a payment is refunded, reversed, or successfully charged back, we may remove the access time granted by that payment. We will not remove access purchased through other valid payments. Where a reversal was made in error, contact support with the transaction evidence so that we can investigate it.

Contact us at support@notify.oyalinkup.com and provide:

• The phone number or email connected to your Daily Cashbook account
• The Paystack transaction reference
• The charge date and amount
• A short explanation and any relevant payment evidence

We aim to acknowledge a complete refund request within two business days and communicate our decision within five business days. We may ask for additional information where it is reasonably needed to investigate the payment. The decision period begins when we have the information needed to assess the request.

Approved refunds are returned through the original or another available payment channel. Paystack, bank, and card-provider settlement times are outside our direct control and may add further processing time.

Nothing in this policy limits a refund, remedy, or other right that applies under Nigerian consumer law. We assess requests fairly based on the payment record, service provided, and applicable law.

We will provide reasonable notice before a price change affects a future purchase. A price change does not alter access time that has already been paid for.